About after sale service
For small issues, we have a dedicated after-sales service to follow up, you just need to follow the template below to send your application to our after-sales email, we will contact factory and send replacement parts with your goods after we receive them, If you want to send a replacement separately, then you will need to pay for shipping. 
Template
Business ID: US-AB[ importance,no ID can't record your application]
Item name:TransArt BWM-02 Gorilla
issue detail: Stand broken
-clear picture or video
(Picture requirements: 1. Take a picture of the whole figure main body , and mark the issue parts in the picture)
 
Please pay attention!
After-sale service application must provide pictures or videos, and some products must provide after-sales card, if no pictures, we will not be accepted.